How ranking works
Position here cannot be bought.
There is no sponsored slot, no promoted placement and no paid tier that moves a handler up a list. If that ever changes, it will be labelled on the page and explained here first.
What decides the order
Every list of handlers at an airport sorts by three things, in this order:
- Profile completeness — how much a handler has actually told us.
- Pilot rating — the average of verified reviews.
- Name — alphabetically, so the order is stable rather than random.
That is the whole rule. Nothing else touches it.
How completeness is scored
Out of 16 points. The weights are deliberately weighted towards the things that actually help a pilot decide, rather than towards filling in fields.
| What you add | Points |
|---|---|
| A description of 120 characters or more | 3 |
| Three or more confirmed services | 3 |
| Opening hours | 2 |
| At least one pilot review | 2 |
| The listing is claimed | 2 |
| A website | 1 |
| A phone number or email | 1 |
| A logo or banner image | 1 |
| A current fuel price | 1 |
A listing needs 7 points to get its own page. Below that it still appears on its airport page — it is not hidden from anyone — it just does not get a separate page of its own until there is enough on it to be worth reading.
Why we do it this way
A directory whose order can be bought is one a pilot has no reason to trust and a search engine has no reason to rank. Those turn out to be the same problem. Selling the top spot would earn a little in the short run and cost the thing that makes the directory worth anything at all.
It also means the only way up is the one thing we most need handlers to do: claim the listing, say what they offer, and earn reviews. That work is free and it takes about twenty minutes.
What we say about services
Most handlers on the platform have not told us what they offer yet. We will not guess on their behalf, so every service reads as one of four things:
- Confirmed the handler told us
- Not offered the handler told us they do not do this
- Typical standard at any FBO, not yet confirmed here
- Not listed we do not know — we never guess a no
“Not listed” never means “does not offer”. It means nobody has told us, which today is true of most of the handlers on file. Treating silence as a no would misrepresent thousands of real businesses, so we do not do it.
“Typical” is a small, conservative list of things any operating FBO provides — marshalling, towing, fuel uplift, ground power, lavatory service, potable water, arranging ground transport. It is never shown for the things that genuinely vary between handlers, such as de-icing, hangarage, customs handling or airside ramp access. Those stay blank until a handler confirms them.
Getting your listing right
If a listing is yours, claim it. Claiming is free, it is checked against an address we already hold for the business, and it is what lets you confirm services, correct details and reply to reviews.
If something on this site about your business is wrong, tell us and we will fix it. That includes reviews: we will not remove one for being unflattering, but we will act on one that is false or that breaks the rules.
Your listing is already here.
Claim it free and start moving up the list at your airport.