Services
The seven things pilots ask about most.
What each service actually covers, what to specify when you request it, and which airports have a handler who has confirmed it.
FBO handling and parking
Ground handling covers meeting the aircraft on arrival, marshalling it onto a stand, and moving it while it is on the ground. At many airports using a handler is not optional.
Jet A-1 fuelling
Jet A-1 uplift, either sold by the handler or delivered into the aircraft on behalf of a fuel supplier you have already contracted.
Ground transport for crew and passengers
Arranging cars, taxis or a driver for crew and passengers. Practically every handler can organise this, so the question is usually what standard of vehicle and how quickly.
Ramp access for vehicles airside
Bringing a vehicle onto the apron to reach the aircraft directly. Access is controlled by the airport, not the handler: entry is limited to authorised staff and registered vehicles holding specific permits, and many airports do not allow it at all.
VIP catering
Catering for crew and passengers, either arranged in from a specialist supplier or, at a small number of locations, prepared on site. The two are very different things and worth asking about explicitly.
Customs and immigration
Whether an airport can clear an international arrival at all is a property of the airport, not the handler. What the handler does is file the paperwork and coordinate the officers.
PPR and slot coordination
Many airports require prior permission or an allocated slot before you may operate. Requirements are set by the airport or a national coordinator; the handler requests them for you.